Support

Frequently asked questions

How fast is delivery really?

Most orders are delivered within 60 minutes. Urgent same-day appointments can be flagged at checkout.

What if my visa appointment gets postponed?

Contact us and we can reissue your reservation with updated dates at no extra cost within a reasonable window.

Do you offer refunds?

Yes. See our Refund Policy for the specifics of eligible cases.

Can I order for someone else?

Yes, just make sure the name matches their passport exactly.

Which payment methods do you accept?

Major cards, PayPal, and select alternative payment rails for travelers in restricted banking regions.

Questions about legality and trust specifically? See our Trust and Legality Hub